Situation
The operating reality
The legacy claims system encoded process in code. Every regulatory change required a quarterly release, and audit findings on evidence handling were rising.
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Modernized the claims platform with a workflow engine, evidence vault, and adjuster experience that closed cases 31% faster while improving regulatory audit posture.
Every engagement is framed around the business situation, the constraint that made it hard, and the decision that turned delivery into a controlled path to value.
Situation
The legacy claims system encoded process in code. Every regulatory change required a quarterly release, and audit findings on evidence handling were rising.
Constraint
The legacy claims system encoded process in code. Every regulatory change required a quarterly release, and audit findings on evidence handling were rising.
Decision
Moved process rules into a governed workflow engine and made evidence handling tamper-evident by design.
Build
We replaced hard-coded claim flows with a workflow engine where business analysts could safely change routing, SLAs, and approvals without a code change. Every change was versioned and audit-logged.
Claims evidence was stored with append-only audit trails, cryptographic hashing, and customer-data-residency controls aligned with the regulator’s expectations.
Outcome
Median claim cycle time fell 31% across motor, home, and travel lines.
Regulatory audit findings dropped 72% year-over-year.
What changed after launch
Regulatory changes could be modeled, versioned, and audited without waiting for a quarterly software release.
“The adjusters got speed, compliance got evidence, and neither group had to trade off against the other.”
The work was not abstract modernization. It changed day-to-day behavior, ownership, and the evidence leaders used to make decisions.
Before
After
The delivery plan made the system boundary explicit, then used rehearsals, gates, and telemetry to optimize safely before launch.
Delivery architecture
Insurance control loop
Discover
We replaced hard-coded claim flows with a workflow engine where business analysts could safely change routing, SLAs, and approvals without a code change. Every change was versioned and audit-logged.
Launch
Claims evidence was stored with append-only audit trails, cryptographic hashing, and customer-data-residency controls aligned with the regulator’s expectations.
We replaced hard-coded claim flows with a workflow engine where business analysts could safely change routing, SLAs, and approvals without a code change. Every change was versioned and audit-logged.
Claims evidence was stored with append-only audit trails, cryptographic hashing, and customer-data-residency controls aligned with the regulator’s expectations.
After launch
Regulatory changes could be modeled, versioned, and audited without waiting for a quarterly software release.
A similar problem?
A senior engineer will follow up within one business day with an opinionated take on the shape of the work.